First Visit

Thanks for coming to visit us. Here you can:

- place an order on line with payment either by credit card or on invoice through our secure Corporate Clothing shopping pages which feature the most popular garments in our range

- view our brochure online with full details & pictures of over 1000 garments. Orders and enquiries placed through these pages will be forwarded to our sales office & we will contact you to discuss your requirements.

- get free help & assistance with corporatewear & clothing

When considering a first order for clothing with a new design there are a few points to consider:


1. FIRST ORDER – PERSONALISED CLOTHING

All our clothing is available either plain or with embroidered logos. Prices shown are for plain clothing and logos are available at a small additional cost.

When considering your first order with a new design the steps are:

FINALISE your proposed logo / artwork ( & email it to us at sales@waughgroup.com).

SELECT your garments from the range of items

COMPLETE an online order to calculate the total price

CONTACT us directly if you want to discuss any details.


2. THE LOGO(S).

Prices shown in the shop are for plain stock. If you require a printed or embroidered logo there is a small additional charge depending on the artwork & size of order.

For each new logo to be embroidered there is normally a oneoff set up ( design charge) charge of £15.00 to £25.00 plus VAT. This applies only to first orders & will be advised on placement of order. For large orders over £500 this charge may be waived, subject to sight of artwork.

If you require a stitched sample of your design prior to production of your order this can be produced for a charge of £10 ( this is optional).


3. ARTWORK.

You will need to supply to us the artwork with your first order which we will use to produce your design. This can be sent to us:

- as an email to sales@waughgroup.com - actual size JPEG or vector artwork - PDF  EPS AI

- by post to our Ringwood address or by fax to 01425 489484

If you wish us to reproduce an existing design on a shirt that you already have you will need to send us a actual embroidered shirt for us to copy.

Please note that you will need to confirm:

Final size required ( normally up to 8cm x 8cm max)

Colours, preferably Pantone references if available.


4. SHOP PRICES

Prices shown in the shop are for plain clothing. Personalisation by printing or embroidery is chargeable in addition. For orders over 24 garments the additional cost for personalisation is very inexpensive, and, subject to sight of artwork may be free of charge.

Additional costs to bear in mind -

Carriage, normally by post or national carrier.

VAT where applicable

These are confirmed when you place an order.

For first orders for personalised clothing there is a minimum order value of £250. For plain clothing & samples there is no minimum order value.


6. CLOTHING SAMPLES.

Blank samples of clothing can be provided if required and will be invoiced at full price on despatch on a sale or return basis. Carriage will be chargeable ( to & from our premises). Note that all returned garments must comply with our returns policy. All clothing must be in completely brand new condition, complete with all swing tags & packaging. Unless otherwise agreed samples must be returned with 21 days from the date of despatch from our premises. For full details see our returns policy.


7. PAYMENT

Can be by credit card on order, by entering card details on the order. Credit card payments over £500 are subject to a 2.5% card fee. Alternatively if you wish you can send credit card details by fax or by email. Payment can also be by cheque ( payable to WAUGHgroup), on receipt of invoice. For transfers use account -  Sort code 12 24 82  ACC  00448101

Repeat orders can be subject to normal 30 day credit terms.


8. BUYING STAFF CLOTHING FOR THE FIRST TIME

Customers judge the quality of your whole business by the things they can observe and understand. Throughout a visit to your office, customers observe non-technical clues (like staff appearance) and project that image onto other things that they can't evaluate as easily.

For that reason, uniforms are an employee benefit. Opinions vary widely on this topic, but many employers are convinced that it's a good thing for most businesses.

Is it expensive? It could be viewed that way, but not compared to many other staff benefits, and look at the return on the investment. Employees place a high value on benefits and they appreciate not having to pay for uniforms or clothing out of their salary. This increases employee retention.

Is it difficult to coordinate the uniform choice and please everyone? Yes, without a doubt. But after the decision is made, and the order comes in, everyone ends up happy and excited with the new look.

Does it make a good impression on customers ? Absolutely! The staff looks professional and they feel like a team. Their attitude and confidence level improves and customers even seem to respect their skills more. I find that when people look better, they act better.

A few more tips...

- Order for easy delivery all at once.

- Look at our return policy in advance - it will happen.

- Order early in the season to avoid back orders.

- Order one uniform set first to have people try on for sizing and other problems, and then wash it to see how it turns out.

- Order new sets perhaps twice a year. Consider how many times each garment is worn and washed. They do wear out.

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