Terms & Conditions
Credit Card Transactions
Our credit card transactions are carried out by First Data. Purchases made by credit card will appear on your statement with the heading Evergold Trading.
Credit cards will be charged at the time of orders being entered. For regular customers we offer normal 30 day credit terms. Payments in excess of £1000 by credit card will be subject to a 3% handling fee.
Returns policy - plain stock
Only plain goods returned unworn in their original packing materials and packed as new with all swing tags in place can be considered for returns. Returns made after 14 days will not be refunded nor credited.
Returns charges - plain stock
Returns charges may be levied on some garments to recover the cost levied by our suppliers and manufacturers. A returns charge is normally £3 per garment ( or 10% of the unit price)
Made to order, altered/tailored & customised goods
On placement of order the order cannot be subject to cancellation. This applies to all goods supplied that are made to customers specifications and where goods have been personalised or altered in some way.
Where goods have been made to order goods will be manufactured as close as possible to an agreed specification. Slight variations in printed colours onto fabrics may occur which we will seek to minimise. Likewise because of losses in a manufacturing process delivered order quantities may vary and likewise the split of sizes within an order, all of which will be minimised where possible, and normally will be kept to within 5% of the order volume.
Samples can be produced if requested as part of an order; samples are produced to illustrate particular aspects/properties of a product but differences between one-off samples produced and items manufactured mass produced in a final order can occur. This is particularly the case in printed fabrics where precise exact colour matching cannot be guaranteed from batch to batch.
Faulty goods - general
If you believe the goods we have supplied to you are faulty, contact us to explain the issue and then return to goods to us for examination. When we receive the items, we will investigate the fault and contact you to agree the most appropriate resolution.
In considering claims for faulty goods we shall apply some allowance for fair wear & tear and if correctly sized garments have been purchased.
Retention of title
All goods remain the property of WAUGHgroup until payment in full is received.
We normally accept only
All information collected by WAUGHgroup about customers will treated as confidential and will not be released to any third parties. From time to time WAUGHgroup may send emails to customers advising them of special offers and promotions. Any customer not wising to receive these emails may opt out.
In case of any dispute, please email [email protected] or call us at 01425 489483.
Completing the user's current activity
Where we are unable to perform due to any circumstances beyond our control we may suspend performance while those circumstances subsist and any agreed date or period for delivery shall be regarded as extended accordingly. If any period of suspension of deliveries lasts for more than three months, either party may cancel the contract by written notice without penalty.
Trade accounts / Embroidery only
We do not accept any liability for any damage, however caused, to any goods set to us for 'embroidery only' work. At all times we will use our best endeavours to process garments sent to us but it is the nature of the embroidery & printing process that the quality of the finished work on to unknown garments cannot be guaranteed.
Embroidery Designs / patterns
Unless otherwise agreed all patterns and digitised embroidery files, drawings and sketches remain the property of WAUGHgroup.
Due to the limitations of the printing process and that of computer display equipment, any colours shown are for demonstration purposes only. Please contact us for more advice & use of pantone reference numbers. In the absence of technical colour information in relation to any order placed WAUGHgroup shall use best endeavours to match colours
Copyright & Use of Logos/Artwork
It is the responsibility of customers to ensure that they have authority to use any logos or artwork. In placing orders customers indemnify WAUGHgroup against any claims by any third parties in this respect.
Please note that these terms do not affect your statutory rights
WAUGHgroup contact details
Evergold Trading Ltd trading as WAUGHgroup
Registered office – Unit E Ringwood Trading Estate Ringwood Hants BH24 3BA
Company registration number 4348269
Contact phone number – 01425 489483
Email – [email protected]