Terms & Conditions

Feb 2017

Credit Card Transactions

Our credit card transactions are carried out by Worldpay. Purchases made by credit card will appear on your statement with the heading Evergold Trading.

Credit cards will be charged at the time of orders being entered. For regular customers we offer normal 30 day credit terms. Payments in excess of £1000 by credit card will be  subject to a 3% handling fee.

Refund policy - plain stock

Plain goods and samples. Purchasers have the right to cancel their transaction within seven days of their contract with us, or within seven days of receipt of the goods (whichever is the longer). In the event that a purchase is cancelled payment will be returned on return of the goods to our address in as new & unworn condition, complete with all swing tags & original packaging and subject to any repacking charges ( see para below)

Returns policy - plain stock

Only goods returned in their original packing materials and packed as new can be considered for returns.

Returns charges - plain stock

Returns charges may be levied on some garments to recover the cost levied by our suppliers and manufacturers. A returns charge is normally £3 per garment.

Returns period - plain stock

Return of plain stock after a 21 day period is not permitted.

Made to order, altered/tailored & customised goods

On placement of order the order cannot be subject to cancellation. This applies to all goods supplied that are made to customers specifications and where goods have been personalised or altered  in some way.

Faulty goods - general

If you believe the goods we have supplied to you are faulty, contact us to explain the issue and then return to goods to us for examination. When we receive the items, we will investigate the fault and contact you to agree the most appropriate resolution.

If you would like further information on our returns policy please either call our customer services team, or e-mail us with your query. In considering claims for faulty goods we shall apply some allowance for fair wear & tear and if correctly sized garments have been purchased. 

Retention of title

All goods remain the property of WAUGHgroup until payment in full is received.

Currencies accepted

We normally accept only UK pounds sterling.

 Privacy Statement

All information collected by WAUGHgroup about customers will treated as confidential and will not be released to any third parties. From time to time WAUGHgroup may send emails to customers advising them of special offers and promotions. Any customer not wising to receive these emails may opt out.

In case of any dispute, please email sales@waughgroup.com or call us at 01425 489483.


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Force Majeure

Where we are unable to perform due to any circumstances beyond our control we may suspend performance while those circumstances subsist and any agreed date or period for delivery shall be regarded as extended accordingly. If any period of suspension of deliveries lasts for more than three months, either party may cancel the contract by written notice without penalty.

Trade accounts / Embroidery only

We do not accept any liability for any damage, however caused, to any goods set to us for 'embroidery only' work. At all times we will use our best endeavours to process garments sent to us but it is the nature of the embroidery & printing process that the quality of the finished work on to unknown garments cannot be guaranteed.

Embroidery Designs / patterns

Unless otherwise agreed all patterns and digitised embroidery files, drawings and sketches remain the property of WAUGhgroup.

Colour Matching

Due to the limitations of the printing process and that of computer display equipment, any colours shown are for demonstration purposes only. Please contact us for more advice & use of pantone reference numbers. In the absence of technical colour information in relation to any order placed WAUGHgroup shall use best endeavours to match colours

Copyright & Use of Logos/Artwork

It is the responsibility of customers to ensure that they have authority to use any logos or artwork. In placing orders customers indemnify WAUGHgroup against any claims by any third parties in this respect.

Please note that these terms do not affect your statutory rights 

WAUGHgroup contact details

Evergold Trading Ltd trading as WAUGHgroup

Registered office – Unit E Ringwood Trading Estate Ringwood Hants BH24 3BA

Company registration number 4348269

Contact phone number – 01425 489483

Email – sales@waughgroup.com


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